Enrich People Solutions
This Policy was last reviewed and updated on: 1st October 2023
Privacy Policy
Enrich People Solutions values and respects the privacy of the people we deal with. Enrich People Solutions is committed toprotecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describe show we collect, hold, us e and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in amaterial form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or in directly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. Personal information that identifies you, or could be reasonably used to identify you, and which is submitted to and/collected by Enrich Peoople Solutions and maintained by Enrich People Solutions in an accessible form.
The personal information we collect about you may include:
- name;
- username
- mailing or streetaddress;
- employment information
- the results of any surveys, psychological and aptitude tests
- business details i.e. business registration details and ABN number
- qualifications
- date of birth;
- gender
- e-mail address;
- phone number
- credit and debit card number
- social media account
- country of residence
- usage habits
- preferences
- IP address
- Company name and address
- Preferred educational courses
- Browser and device information
- Server log file information
- Information collected through cookies, pixel tags and other technologies
- App usage data
- Demographic information and other information provided by you
- Location information
- Information provided by you during events/coaching
- Aggregated information
Under certain circumstances, Enrich People Solutions may need to collect sensitive information about you. This mightinclude any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of at radiation or other professional body, sexual preferences, criminal record, or health information.
If we collect your sensitive information, we will do sonly with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorized by law, and we take appropriate measures to protect the security of this information.
You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.
Why we collect your personal information?
We collect personal information primarily to provide you, or our clients, with our service of learning and development workshops and 1-1 coaching.
Some ways we use your personal information are:
- for the purpose for which the personal information was originally collected, including supplying and supporting the use of our products and services;
- to identify and interact with you;
- to manage our relationship with you or the organisation you work for;
- to respond to requests for our products or services, or to tell you about our products and services that may be of interest to you or the organisation you work for;
- to perform administrative and operational functions;
- to comply with any legal requirements, including any purpose authorised or required by an Australian law, court or tribunal; and
- For any other purpose for which you give your consent.
- In relation to the personal information of independent contractors or prospective staff members seeking employment at Enrich People Solutions, we collect personal information to allow us to:
- correspond with you;
- fulfil the terms of any contractual relationship
How do we collect your personal information?
- Through the Sites: We may collect Personal Information through the Sites, e.g., when you sign up for a newsletter, make a purchase or complete an Insights Discovery online Evaluator.
- Offline: We may collect Personal Information from you offline, such as when you contact a member of our team
- From Other Sources: We may receive your Personal Information from other sources, such as public databases; joint marketing partners; social media platforms; from people with whom you are friends or otherwise connected on social media platforms, as well as from other third parties. For example, if you elect to connect your social media account to your Website account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friends’ profiles.
- Through your browser or device: Certain information is collected by most browsers or automatically through your device. We use this information for statistical purposes as well as to ensure that the Sites function properly.
- Through server log files: Your “IP Address” is a number that is automatically assigned to the computer or device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits the Sites, along with the time of the visit and the page(s) that were visited.
- Using cookies: Cookies allow a web server to transfer data to a computer or device for recordkeeping and other purposes. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to decline the use of cookies. For detailed information about the cookies we use and the purposes for which we use them, please see our cookies policy.
- Through your use of an App. When you download and use an App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.
- From you: Information such as date of birth, gender and post code, as well as other information, such as your preferred means of communication, may be collected when you voluntarily provide this information.
- From referrals who may have referred you to us; and organisations with whom we have an agreement to share information.
- Physical Location: We may collect the physical location of your device.
- Over the Phone, to obtain information about you or your company
- From completed questionnaires, when you complete an Insights Discovery Evaluator
- Events, when you sign up for information about our services
- In Person, when you provide information in person about yourself or your company.
- Subscribe to our mailing list, information will be taken and maintained
- Selling products and services to you or your company
Collecting personal information from third parties
We may also collect your personal information from third parties or through publicly available sources, forexample; to businesses that use our service and are related to your engagement with us, such as your employer, to our business or commercial partners, to our professional advisors, insurers, dealers and agents; third parties and contractors who provide services to us, including Insights Discovery, People Results. Wecollectyourpersonal information from these third parties so that we are able to provide the services your require i.e. team workshops, 1-1 coaching.
How do we use your personal information?
We use personal information for many purposes in connection with our team building and coaching activities, including the following purposes:
- Provide you with information or services that your request from us;
- Deliver to you a more personalized experience and service offering;
- Improve the quality of the services we offer;
- Internal administrative purposes;
- Marketing and research purposes;
- to turn personal information into a report
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
- Our third-party service providers include: People Results & Insights Discovery for Insights Profiles Completions, to businesses that use our service and are related to your engagement with us, such as your employer. Contractors who provide services to Enrich People Solutions, including client enquiries and support services, IT service providers, data storage, web-hosting and server providers
- to our business or commerical partners
- to our professional advisors, insurers, dealers and agents
- payment processing service providers, banks and retailers
- third parties to collect and process data and any third parties authorized by you to receive information help by us.
- Our marketing and advertising organizations, providers;
Transfer of personal information overseas
We may also send information to third parties that are located outside of Australia. These third parties are located in India and the UK although this list may change from time to time. Disclosure is made to the extent that it is necessary to perform our functions or activities. Some of the third-party service providers we disclose personal information have servers located outside of Australia, including in the UK and India.
Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.
Use of Sites by Minors
If you are under the age of 18, you should review the terms of this Privacy Policy with your parent or guardian to make sure you both understand them. Although we are not responsible for determining the age of our users, we may carry out verification checks. If we learn that we have collected information from an individual under the age of 18 without parental consent, and then we will delete that information as soon as possible and may disable that individual’s access to the applicable Site.
How do we protect your personal information?
Enrich People Solutions will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure. We hold personal information electronically in secure databases operated by our third-party service providers.
- We protect the personal information we hold by implementing
- Physical security of our premises and databases/records;
- taking measure store strict access to only personnel who need that personal information to effectively provide services to you;
- having technological measures in place (for example, anti-virus software, firewalls);
While we take reasonable steps to ensure your personal information is protected from loss, misuse and unauthorized access, modification or disclosure, security measures over the internet can never be guaranteed.
Online activity
Cookies
The Enrich People Solutions website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognize when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the Enrich People Solutions website.
We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it wills not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website analytics
Our website uses Google Analytics to help us better understand visitor traffic, so we canimprove our services. Although this data is mostly anonymous, it is possible that under certain circumstances,wemayconnectittoyou.
Using your personal information for direct marketing
We may send you direct marketing communications and information about our services, opportunities or events that we consider may be of interest to you if you have requested or consented to receive such communications.These communications may be sent in various forms, including mail, SMS, and emails, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavor to use that method whenever practical to do so. We may also share your personal information with our commercial and business partners for business purposes.
You can opt-out from being contacted for direct marketing purposes by emailing info@enrichpeoplesolutions.com.au. Once we receive a request to opt out from receiving marketing information we will stop sending such information within at 2 week period.
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioral advertising, website personalization, and to provide targeted ogre targeted advertising content to you (including through third party websites).
Retention of personal information
We will not keep your personal information for longer than we need to In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Enrich People Solutions will endeavor to keep your personal information accurate, complete and up to date.
If you wish to make a request to access and /or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 21 days. We will deal with such are quest by following the procedure outlined below:
- Email us at info@enrichpeoplesolutions.com.au detailing your request.
Links to third party sites
Enrich People Solutions website may contain links to websites operated by third parties. If you access a third party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and weare not responsible for the privacy policies or the content of any third party provider or website. Third party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how Enrich People Solutions handles, processes or manages your personal information, please contact Debbie Cooper at debbie@enrichpeoplesolutions.com.au. Note we may require proof of your identity and full details of your request before we can process your complaint.
Please allow up to 21days for Enrich People Solutions to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Enrich People Solutions’ response to acomplaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au/) to lodge a complaint.
Changes
We may amend this Policy. Any changes will be effective immediately upon posting the revised Policy on our website. By continuing to use the services following any changes, you will be deemed to have agreed to such changes.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
info@enrichpeoplesolutions.com.au
Contact number
0423 234 323